Send us an enquiry and we will endevour to help you the best we can. To ensure we understand your
enquiry and can direct it to the appropriate areas please try to enter as much information about
your enquiry as possible!
Check these off before you complete the submit form! 9/10 times they solve the situation right then
If an application goes missing chances are it is because the email address that it was sent
to was incorrect. Perhaps ask the Property Manager to confirm what email you need to send
your application to and double check it matches the application you sent! Sometimes an email
address is spelt incorrectly and that's the reason Property Managers aren't
Sometimes our emails are accidentally placed into a junk mail folder, (its ok we're not
offended), perhaps ask the Property Manager to just double check your application wasn't
misplaced into the junk folder! They just need to click on the 'junk'/'spam'
folder in their mailbox and quickly double check!
To test this, try sending an email with an attachment to the Property Manager directly. This
just checks their inbox isn't full and our emails aren't being rejected because of a
full mailbox. If they receive the email you sent then it must be something else, if they
didn't receive it perhaps they need to try deleting or archiving some older emails, or
even contact their email provider for assistance!
They didn’t accept your application? Did you ask them why?
1Form applications are the most prudent and industry compliant applications in the market place.
Further to this our applications are completely customisable for any agency. In fact, if the agent
in question asked you to fill out one of their own forms, I guarantee you that our form would have
covered all of their questions and more. Let us know if a property manager didn’t accept your
application and we’ll contact them to find out why!
Send us the agents details and office and well try to find out why they aren't accepting
At 1Form, we put our customers/users at the centre of everything we do. We also accept that sometimes
we can get things wrong, and when this happens we’re determined to make them right again.
Our team is ready to listen and help you with any problem or complaint you might need resolved. Your
feedback also allows us to keep striving to serve you better. It’s all about you! So if you
have a complaint or other feedback, please talk to us.
To contact us please fill out the form below and press send, it emails our team directly and will
ensure you get a response quickly and easily.
When you make a suggestion or complaint to us we will:
We recommend that you let us know how you would like the complaint to be resolved.
Complete the below form outlining your issue and tell us more about how we can help resolve the
We aim to resolve your complaint at your first point of contact with us and the submit form is the
Your feedback helps us to maintain a high standard of service and provide products and services that
satisfy your needs. If you have a suggestion about how we can improve our products and services
please let us know.
You can make a suggestion by using our online form below.
We collect and use your personal information so that our support
centres can respond and provide you information in relation to your
further explains how we collect, use and
disclose personal information and how to access, correct or complain
about the handling of personal information.